Back in the day, big corporations used to be the only ones who could afford a fully fledged PBX system and an army of operators to manage it. But today that’s luckily not the case. Just as virtual work has become normal work, more and more businesses are opting for a virtual PBX service. A PBX or a private branch exchange is just a fancier way of describing a business telephone with extensions, rerouting options, automated greetings and other advanced features.
Following are a few of the unique benefits of using a virtual PBX service:
If you wish to use a virtual PBX service (http://www.itelecenter.com/Virtual-PBX-Service.aspx) you need no hardware, software, expensive installations, no trained staff and thus no maintenance cost. The entire service is hosted on the provider’s system offsite but you can still manage your extensions, voicemail box, call rerouting options and others. It helps you save your time, money and energy. Now isn’t that wonderful? Your business can enjoy all the advanced features like: call transfer, call forwarding, voicemail box and others without maintaining a complex PBX system. It makes you accessible to your customers all the time even when you are out of the office. It also allows you to transfer calls to your colleagues – sitting next to your work station or across the country. So, in a nutshell, it helps you create your presence anywhere – virtually.
Choose Your Number
You can choose a local or a toll free number (http://www.itelecenter.com/Toll-Free-Number.aspx) to use with this service. Using a virtual phone number with your virtual PBX service can change your business forever. You can create a local presence anywhere by using a local virtual number. This helps you to cater to the needs of your local customers. You can also use a toll free number on the other hand to become accessible to customers from across the U.S and Canada. Alternatively you can also use a vanity toll free number to build your brand and make your number memorable to your prospects and customers.
Answer Calls Anywhere and at Anytime
With a virtual PBX service you can enjoy the benefits of using a mobile communication system – professional greetings, call routing, voicemail box and others without being glued to desk and wires. A virtual PBX can keep you connected with all your important communications even when you are out of your office. This is a special kind of phone system that works with any phone – even your cell phone. The auto attendant of a virtual PBX routes your caller to the right person or department. It can forward calls to more than one phone number of your choice. But if the right person is not available to answer the call, the automated attendant forwards the call to the voicemail box.
You can use your virtual PBX service not only for answering calls and voicemails but also for sending and receiving fax. Isn’t that interesting? You no longer need a fax machine and paper for faxing. With your virtual PBX you can send and receive fax virtually. It is faster, easier, convenient, and also saves your money.
Makes Your Business Look Big
Even if you are the only employee working in your business, a virtual PBX service can make your business look big. You can create automated directories on your virtual PBX to develop an illusion of a large corporation even when all the calls are routed to a single number.