800 numbers can actually make your business communication easy and effective. However, just getting a toll free number is not enough to make the communication system of your business strong and effective enough. It is good to understand how a small business can benefit by using this number. So before you start using this number you should be absolutely sure about how your business can benefit from this number and how it helps you to close your deals.
To help you understand how you can deal with your communication systems using 800 numbers following are a few things that you should ponder on:
Dedicated Customer Service and Product Support
If you are using 800 numbers (http://www.itelecenter.com/Toll-Free-Number.aspx) you can provide top of the line customer support and product support to your customers all the time. A toll free number has a special advantage. Customers can contact you without spending anything on their part. This enhances the general aura of an enterprise to its customers. It leads to a significant increase in your inbound call volume. Each call is an opportunity for your business. Moreover, a toll free number also works magically in cases of customer care and service. That is the reason why most of the customer care centers prefer using toll free numbers. Your customers will obviously not be happy spending money for lodging a complaint against your product/service or for a simple service request.
800 numbers are available for customers to call you from anywhere in the US and Canada. Additionally, your business can also have local toll free number for a particular country or state. When you are using a toll free number as your business contact number, your customers do not have any idea about the physical location of your office. But you can use a local toll free number relevant to a particular state on your offline and online advertisements to show that your business is simply their neighbor.
Make Your Local Business Global
In today’s time no business is limited by narrow geographical boundaries. It is a good idea to globally promote your products or services to improve your sales and earn some extra profit. People can only contact you from the US and Canada with a toll free number, but they may also want to purchase on the phone from other countries. While not free for the caller to reach you, local numbers can be called from anywhere. 800 numbers help you in some areas but you can use a local number to go global and attract more customers.
Could be combined with Other Useful Communication Tools
800 numbers is an effective tool for communicating with your customers. But then it does not get the job done by itself. A virtual PBX enhances the efficiency of a toll free number. It can change your business almost overnight. It also helps your business save a considerable amount of money. You no longer need to hire a receptionist for your company because the auto attendant of your virtual phone will perform all the duties of a receptionist. Additionally it works 24 hours a day 7 days a week answering, greeting and routing your callers. So, your customers will be answered all the time even if you are not available. The auto attendant answers the call and routes your caller to the voicemail box, where he can leave a voice message. It also allows you to transfer calls to your colleagues and forward calls to more than one number of your choice.