An auto attendant allows organizations to make customized greetings that callers interface with on dialing the number of your organization. It works as an automatic receptionist that can forward calls to the extensions of specific employees or departments. It can also connect employees working remotely or in disparate offices. An auto attendant greets your callers with a recorded message of your choice with extension options that allow callers to connect to employees and departments.
Professionalism within Budget
An auto attendant answers your calls, greets your callers and routes them to the person or department of his choice. Your callers need to follow a few simple instructions of the automated receptionist and can reach the right person/department in no time. It is better to keep the instructions of your automated receptionist easy and simple. For example, “Thank you for calling ABC Company. Press 1 for Sales, 2 for Technical Support…0 to speak to someone directly.” This is the most popular format of an automated attendant that people are generally accustomed with. Using something new may confuse your callers. An auto receptionist gives your business a professional look that makes your business look and sound big.
You can record your own message on your automated attendant. You can also hire a professional voice over artist to record your greetings and instructions. This can make your greetings sound more professional and your business bigger than it actually is. So you get the best of both worlds – a professional will instruct your callers and that too within your budget. You also have the flexibility to customize your greetings according to a particular season or festival.
Big Image within Budget
This automatic receptionist completely eliminates your need to hire an office receptionist and thus helps you save a considerable amount of dollars every month. This is important especially for small businesses. But it is equally relevant for big businesses because they can invest these dollars for the development of other areas of their business. Though an auto attendant saves considerable amount of money, it never compromises on the quality of the service.
Accessible to Customers Always
In today’s business landscape if you wish to grow it is necessary that you are available 24 hours a day and every day of the week because your customers are no longer restricted by geographical boundaries or timeline. So you need someone to answer your customer’s queries round the clock. An auto attendant becomes particularly pertinent in such cases. You do not need to hire receptionists to attend to your customers all the time. This automated receptionist will answer your customer’s calls and queries 24 hours a day 7 days a week.
Advertise Your Information
You can also use your auto attendant to market your business, product or service. It allows you to provide your callers with some important information about your business before the call gets forwarded. You can record and play your information over the phone while the inbound caller is waiting to be forwarded. This is a great opportunity to make your customers and prospects aware of your business like the locations of your organization, frequently asked questions or the launch of any new product. This is one of the easiest and most effective ways to pass on this valuable information to your clients. So you can successfully advertise your business to your customers and add information about new products or services without spending anything.
