The communication system of any business can be compared with the nervous system of our body. It controls the flow of information in and out of the organization. It brings in orders, news and sends out marketing messages and other valuable information. A business without an effective communication system is no business. This century has witnessed many changes in the communication system and a virtual phone is one among them. Businesses are using this modern communication system to maintain a competitive edge over their competitors.
Right Tool for Business Communication
You should have a sound communication system to help your customers and prospects reach you easily. This can be difficult for independent firm owners and entrepreneurs who usually work with tight budget. A virtual phone is just perfect for owners and entrepreneurs like this. Initially there was a notion that a virtual telephone is only for small businesses. But it has proved to be equally beneficial for small, medium and big businesses. It is important that you stay connected with your customers and yet do not run up a big bill. Thus the use of a phone system is inevitable and in this case it is a virtual phone.
No Spending On Infrastructure
A virtual phone needs no installation or complex hardware or software. It does not even need a dedicated telephone connection and can work with any phone line. This is a huge cost saving for the new business owners and entrepreneurs. Moreover, most of the service providers offer flexible service levels. Most of the plans include considerable number of free minutes and you pay only for overage minutes.
Automated Call Attendant
The auto attendant of a virtual phone practically eliminates the need to hire an office receptionist. An auto attendant greets your customer and routes him to the right person or department so that your customer’s queries are answered without wasting much time. Since an auto attendant works 24 hours a day 7 days a week there’s no chance of any of your customer’s call going unattended.
No Unattended Calls
An auto attendant routes your caller to the right person or department. It receives any call and forwards it to the right person. If you are not able to answer your customer’s call then also your customer will never feel neglected. A virtual telephone has caller ID that captures all the information of the caller. Better it forwards calls to personal phone, residential phone or office phone. Your customer can also leave a message in the voicemail box of your virtual phone. So, they can expect a call back from you. A virtual telephone also sends you an alert as soon as you have a new voice message. You can also read your voice messages in emails.
The virtual fax feature of your virtual phone also allows you to fax important documents to your prospects and customers – online. Online fax does not need a fax machine or paper. It does not matter whether you are in office or by the sea side, you can fax your documents to one or multiple recipients – anytime.
A virtual phone is no doubt a better way of your business communication. It is affordable and also effective. It strengthens the communication system of your business and your relationship with your customers.