Though a telephone system is indispensable for a business it is often difficult for organizations and especially small organizations to afford a phone system. Using a traditional phone system is not only expensive but also requires a considerable number of human resources. In the past small businesses who wanted to look and sound professional used a small business phone system or ‘PBX’. ‘PBX’ is the acronym for private branch exchange that connects the internal telephones with a public switched telephone system. But purchasing and installing a PBX was expensive and complicated. With the advent of the virtual PBX or virtual phone system businesses have become easy and cost effective.
Affordable Rate – No Infrastructure Cost
A virtual phone system actually works like a traditional phone system, in fact it has few extra features than a normal phone system but costs much less compared to a phone system. A phone system is indispensable for any business but often it is difficult to afford a phone system. A virtual phone system (http://www.itelecenter.com/Virtual-Phone-System.aspx) is the most wonderful and affordable alternative in cases like this. It can definitely give your business a great boost. A virtual phone system does not need any complex installation or hardware or software. It in fact, does not need any dedicated telephone connection. It can work with any of your existing telephone connections – cell phone, residential telephone or office telephone.
Using the Auto Attendant
The auto attendant of the virtual phone system receives all your calls. It greets and directs your callers on your behalf. You can record all your information on the auto attendant and customers can have access to that information just by following few simple instructions of the auto attendant. You can also customize and change your information according to time, season and festival. An auto attendant works round the clock and so there’s no chance of any of your calls going unattended.
Voicemail Box and Call Forwarding
The virtual phone system also has other features like call forwarding and voicemail box. Using the call transfer feature you can forward calls to your colleagues within the same office location or across the country. You can also forward calls to your personal phone or to your residential phone. A voicemail box on the other hand, helps your customers record their messages when you are unable to answer their call for some reason. A virtual phone system sends you an alert as soon as a new voicemail arrives in your voicemail box. It also allows you to read all your voicemails in email.
Toll Free Numbers and Caller ID
A virtual phone system also allows you to use toll free number. A toll free number is a special kind of number where the caller does not pay for his/her call. A toll free number is usually recognized by its prefix, which is 800 but now an all new set of prefixes are available for business toll free numbers (http://www.itelecenter.com/Toll-Free-Number.aspx) like, 855, 866, 888 and others. Using toll free numbers are an additional advantage for using a virtual phone system because a toll free number establishes your credibility to your customers almost instantly and also makes you look and sound big. A virtual phone system also has caller ID that captures your caller’s information and you can call them back.