Despite the size of the company, all businesses need a phone system. Actually it’s the same idea that applies for either a traditional phone system or for a small business phone service. A usual phone system can serve any kind of business – big or small. But it becomes quite difficult for a small business to pay for a traditional phone system. A small business phone service becomes quite relevant in such cases because it is especially designed for a small business and it is affordable for all kinds of business. A small business phone service is in fact, the most suitable alternative to a traditional phone system.
Know Your Business Needs
But before you register your need for a small business phone service there are couple of things that you need to know. Firstly you need to be confident about the needs and preferences of your company. Do your employees need an individual telephone number? Do your employees need a voicemail box and call forwarding? Do they need an auto attendant? Do you think your employees will benefit if their voicemails can read in emails? Before you decide on using a small business phone service it is pertinent to know the answer of all these questions.
Decide On the Right Kind of Phone System
After you have decided to use a small business phone service you need to keep a check on few other things. Like you should not decide on a phone system that needs complex installation or expensive hardware or software. Rather it is better to opt for a virtual phone system that needs no installation, hardware and software and yet it is ready to use just on the go. You should also check with the service provider if your phone system works with all kinds of telephone connections – cell phone, your residential phone and also your office telephone connection.
Check for the Features of Your Need – Auto Attendant
The next important thing is to check for the features that you and your employees need. Check if your phone system has auto attendant or not. An auto attendant is perhaps the most important feature of a small business phone service. An auto attendant greets and routes your callers. You can pre-record all your information on the auto attendant and your customers can choose according to their need. You also have the flexibility to customize and change information according to your need. An auto attendant completely eliminates the need of a receptionist. It in fact, works like an automated receptionist around the clock.
Call Forwarding and Voicemail Box
Your employees also need other features like call forwarding and voicemail box. Check with the service provider of your small business phone service whether their phone system has these features or not. Using the call transfer feature you or your employees can forward calls to fellow employees stationed in the same office location or across the country. You can also forward calls to your personal phone or to your residential phone. A voicemail box on the other hand, helps your customers to record their messages when you are unable to answer their call. If your phone system sends you an alert as soon as you receive a new voicemail that will definitely be an advantage. You also should be able to read your voicemails in email.